Policy document

Returns and Refund Policy

We offer a 20-day, no-questions-asked money-back return policy to our customers, subject to the conditions outlined below. Eligibility for Returns Products may be returned within 20 days of...

Open policy hub Ask support
Search this page

Type a word like delivery, refund, damaged, dispatch, payment, or authorization to keep only the relevant policy blocks visible.

Jump by section

Each heading is linkable so support, FAQ, and the policy hub can land people on the exact rule that matters.

No matching section yet. Try broader words like shipping, return, refund, dispatch, or payment.

We offer a 20-day, no-questions-asked money-back return policy to our customers, subject to the conditions outlined below.

Eligibility for Returns

Link section
  • Products may be returned within 20 days of delivery.
  • Items must be unused, uninstalled, unmodified, and returned in their original condition and packaging.
  • Items showing signs of use, installation, damage, or modification will not be accepted.

Return Authorization

Link section
  • A Return Authorization Number (RAN) is required before sending any item back.
  • To obtain a RAN, please email your order number and refund request to:
    wajeehassan@easternautomotive.co
  • Returns sent without a valid Return Authorization Number may be refused.

Return Shipping

Link section
  • Please clearly mention the Return Authorization Number on the parcel.
  • Customers are responsible for return shipping or courier costs.
  • We do not cover the cost of return postage unless the return is due to our error.

Refund Process

Link section
  • Once we receive and inspect the returned item, we will notify you regarding approval or rejection.
  • Approved refunds will be processed to the original payment method within 7–10 working days.
  • Original shipping charges are non-refundable.

Non-Returnable Items

Link section

The following items are not eligible for return or refund:

  • Used, installed, damaged, or modified items
  • Custom-made or special-order products
  • Items returned without original packaging or authorization

Exchanges

Link section
  • Exchanges are only offered for items that are defective or damaged on arrival.
  • Any such issue must be reported within 48 hours of delivery.